Trying to control anger by focusing on angry thoughts and hurt feelings is like fanning the flames. It's far more effective to pretend you're a fly on the wall of a situation, new research confirms. In situations that trigger anger, you probably … [Read more]
conflict resolution articles
5 effective ways to focus on what’s important in relationship conflict
How do you decide how much of a relationship conflict's flotsam is worth pursuing? How do you focus on the important matters in a relationship conflict and not get sidetracked by trivial ones? Janet, a reader, contacted me about my recent post, … [Read more]
Parental conflict linked to infant brain function
Being exposed to arguments between parents is associated with the way babies' brains process emotional tone of voice, according to a new study to be published in Psychological Science. "The researchers found that infants from high conflict homes … [Read more]
Starting a difficult conversation
Starting a difficult conversation (or negotiation or mediation) can feel like opening Fibber McGee's closet -- chaotic, overwhelming, and hope-sucking. But don't run. A colleague shared the closet metaphor with me years ago and I've passed it … [Read more]
You’re invited…
Google Reader is shutting down (details here). If you follow my posts with Reader, you won't receive anything from me anymore and I'd be sad about that (sniffle sniffle). To continue receiving posts from me, you can: Try one of the Google … [Read more]
Special topics mediation training in Arkansas
I'll be in Fayetteville and Little Rock, Arkansas in April to teach full-day special topics seminars for the Arkansas Conflict Resolution Association. If you're a mediator in the region, I'd love to meet you in person at one of these two mediation … [Read more]
Stress changes how people make decisions
People under stress start paying more attention to positive information and discounting negative information associated with the decision, say researchers. Important implications for negotiation and mediation, if the outcome desired is hoped to … [Read more]
A loving letter to my mediation clients
My friend, There are some things I want to say about mediation with me, things I hope you'll ponder before we gather, things I hope can guide you as we talk. I may mention them a time or two during our time together. Mediation is about … [Read more]
Making mediation your day job: The manual
Calm down: How to de-escalate emotionally charged conflict
Keeping your cool in conflict