I created this poster as a handout for a conflict resolution workshop I'm teaching this week. I thought you might enjoy it, too. Click on the image below to get the downloadable PDF...feel free to share, print, post it on the fridge. … [Read more]
conflict resolution articles
Don’t take it personally. Really?
It's so simple to advise, "Don't take it personally." And yet, too often, it's utterly useless advice to someone in conflict. There's something else they have to do first, before they can hope to stop taking it personally: They have to take it … [Read more]
The reward of our work is who we become
"The reward of our work is not what we get, but what we become," says Brazilian author Paolo Coehlo. He may have intended those words to speak to the writer, but they also speak to other work...to my work and probably to your work. The reward of … [Read more]
Control anger during conflict like a fly on the wall
Trying to control anger by focusing on angry thoughts and hurt feelings is like fanning the flames. It's far more effective to pretend you're a fly on the wall of a situation, new research confirms. In situations that trigger anger, you probably … [Read more]
5 effective ways to focus on what’s important in relationship conflict
How do you decide how much of a relationship conflict's flotsam is worth pursuing? How do you focus on the important matters in a relationship conflict and not get sidetracked by trivial ones? Janet, a reader, contacted me about my recent post, … [Read more]
Parental conflict linked to infant brain function
Being exposed to arguments between parents is associated with the way babies' brains process emotional tone of voice, according to a new study to be published in Psychological Science. "The researchers found that infants from high conflict homes … [Read more]
Starting a difficult conversation
Starting a difficult conversation (or negotiation or mediation) can feel like opening Fibber McGee's closet -- chaotic, overwhelming, and hope-sucking. But don't run. A colleague shared the closet metaphor with me years ago and I've passed it … [Read more]