When we’ve put in effort to solve a problem, we want our solution, decision, or agreement to have every chance at long-run success. Here’s a powerful way to improve our plan’s ability to stand the test of time: Go back to the future and test it with a premortem.
The process thread
How we approach our problem-solving conversations -- our strategy, the way we structure the conversation and frame the problem to be solved -- plays a significant role in a conversation's outcomes.
Sometimes the best fix for behavior problems isn’t to address the behavior itself. Sometimes the most effective solution is to change the situation. Situation problems can cause behavior problems, and unless you know how to tell the difference, you can waste a whole lot of energy trying to get someone to change.
Not all disagreements require long talks to resolve them sufficiently. Sometimes you can use a pre-agreed principle to get them done and get on with your day. Here are two worth considering for your workplace team or family.
New research is challenging the notion that thinking, problem solving, and decision making take place strictly in the head. And finally giving me some credibility when placing interactive toys in the middle of my mediation table.
When friction enters a working relationship, sometimes the best path through isn’t to talk it out. Sometimes the best path through is an indirect one — ask for a favor. Here’s how the Ben Franklin Effect works.
Design thinking is helping designers, engineers, and entrepreneurs solve problems more successfully and develop better products. Here’s how conflict resolvers can use one of design thinking’s most powerful steps to achieve better outcomes.
The usual question when faced with a conflict is, “How can we resolve it?” But what if there’s a better question to ask — and one that might even help us be more creative with our solutions?
It feels productive to tick off ideas for solution and demonstrate how hard you’re working to find a solution that will be acceptable. But it’s terribly unproductive if you haven’t done something else first.