Amplify your impact with my live and online conflict resolution, communication skills, and mediation training programs. I harness two decades of experience as a professional mediator and conflict resolution prof to teach practical, highly effective methods you or your audience can begin using immediately.
Online conflict resolution training programs
The Conflict Resolution Toolbox: Reach inside a professional mediator’s toolbox to spark breakthroughs, build consensus, and preserve important relationships at work and home
Calm, Cool & Collected: Learn how to keep your balance, stay mentally agile, and communicate clearly during conflict.
The Essential Mediator: Mediators, discover how to make yourself invaluable in the problem-solving marketplace
Keynotes, workshops, teleseminars, and webinars
Substance + inspiration = results
I want audiences to walk away with two things: Concrete conflict resolution practices they can begin applying immediately, and the inspiration to go use them.
Speaking engagements include live and streamed keynotes and endnotes; half-day, full-day, and multi-day conflict resolution training; public and private teleseminars and webinars; and retreat kickoffs.
Popular conflict resolution training topics for business audiences
- De-escalating angry customers/employees
- Staying calm in difficult conversations
- Resolving interpersonal conflict
- Transforming friction in workplace teams
- Mediating workplace disputes (for HR professionals)
- Managing incivility in the workplace
Popular conflict resolution training topics for ADR groups
- Creating the conditions that help clients stay calm and productive at the mediation table
- Handling difficult behaviors and high-heat emotions in the mediation room
- Building and marketing a successful private practice
- Advanced mediation and coaching topics