Conflict Zen Commons
A free online community for people who want better ways to resolve conflict in personal and professional life.
Making Mediation Your Day Job
Tammy’s award-winning book for new and seasoned mediators who want to make conflict resolution their day job.
Keeping Your Cool in Conflict
Learn how to keep your cool during conflict and stay calm and collected when confronting or negotiating.
The Manual
After you’ve read the book, learn how to take it to the next level with Tammy’s detailed mediation business manual.
Calm Down: How to De-Escalate Emotionally Charged Conflict
Tammy shares the secrets skilled mediators know for calming high-voltage situations.
What the Fly Heard: What Mediators Say Behind Closed Doors
Learn mediator language with this concise book of examples from veteran mediator Sandi Adams.
Favorite Conflict Resolution Books
Compiled from the books Tammy uses most frequently, cherishes most, and uses in her own conflict resolution training and teaching.
Beyond Information Gathering: Pre-Mediation as Negotiation Prep
How to make the most of pre-mediation, also known as client intake.
When Someone Is Dying: What Should I Say? How Can I Help?
This free pamphlet by Alice Estey helps you talk with a dying person with greater ease and comfort.
The Case for Conflict Coaching: A Briefing
Figure out the return on investment in conflict coaching for yourself or your organization with this free PDF.
Mediation Business Summit Audio
The 2010 Mediation Business Summit featured top business speakers from around the world. This is the full audio collection of the proceedings.
Tammy’s Toolbox
Fellow conflict resolution professionals frequently ask Tammy what tech tools she uses to run her business. These are some of Tammy’s favorites.