In addition to the following as stand-alone services, I frequently “hybridize” them, tapping more than one approach to meet your special set of circumstances:

• Conflict coaching (specialized form of performance and executive coaching) and consulting
• Conflict resolution seminars, educational retreats, and speeches
• Mediation for situations in which a continued relationship is important or required

Conflict coaching

Your behavior in conflict situations at work influences how others view your leadership effectiveness and your career advancement potential. The way you navigate conflict shapes your personal relationships and your ability to negotiate well for yourself affects your finances and earning potential.

Change your conflict habits, change your career and relationships

I coach executives, managers, business partners, couples and others to help them achieve these kinds of results:

• Change the way they engage conflict at work and/or home.
• Learn how to negotiate powerfully for themselves or advocate strongly for their team without damaging professional, personal or client relationships.
• Get a fresh perspective on a conflict situation with a business partner, important client or family member.
• Learn how to get less “hooked” by conflict or get over being a “conflict junkie” (in other words, balance good directness with minimizing the debris in their wake).
• Learn how to be more direct or less bowled over by conflict (or, as one of my grad students once said, “how not to be a conflict coward anymore”).
• Craft a strategy for dealing with a challenging employee, team or client.
• Craft a thoughtful response to a quickly escalating workplace or family conflict.
• Figure out how to say what they need to say to someone at work or home.

I offer two standard options for one-on-one coaching and consulting: A six-month coaching program and situational consulting (one-hour consults)

I also go on-site to work with individuals and teams in organizations, as well as family groups. Contact me if you’d like discuss this latter option.

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Presentations, seminars and retreats

An inspiring, actionable message

My message is an engaging experience that grabs audiences’ attention, entertains, informs and leaves you wanting more.

I weave inspiring stories with practical tips, translating ideas into actionable messages audience members can and want to put immediately to use. My workshops and speeches show audiences how to:

• Get past catastrophizing about conflict and start moving forward with life and career.
• Transform conflict into creativity and better decision making.
• Develop new habits that change the way they react during difficult conversations.
• Take back the power many people give away during conflict.

A message that’s flexible for any setting

I speak in a variety of settings and formats, including conference keynote addresses and workshops, lunch or dinner presentations, leadership retreat kickoffs, teleseminars, single and multi-day trainings, and educational retreats.

Click here to view a sampling of recent appearances.

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Mediation

Get unstuck and get going

I mediate business and workplace conflicts to achieve these kinds of results:

• Sort out and bring to an end a destructive conflict.
• Help business partners and workplace teams mutually agree on future direction.
• Assist a workplace team with regaining the trust and working relationships needed to be effective in their work.
• Prevent a strong difference of opinion from becoming an entrenched conflict that gets in the way of work or life.
• Improve teamwork by addressing under-the-radar conflict.