simply better ways to negotiate and resolve conflict

Mediation business and skills coaching

A successful full-time mediator and business owner for over 15 years, Tammy teaches leading-edge approaches for facilitating the resolution of conflict, how to keep your own balance in the midst of others’ tension, and successful strategies for building a thriving mediation business. Coaching typically takes place via telephone or skype, accompanied by email.

Here are three recent examples of typical client engagements and the results achieved with Tammy’s guidance:

Making mediation her day job
Mediation skill mastery through peer supervision
Keeping calm in the face of others’ conflict

Case Example 1: Making Mediation Her Day Job

An experienced mediator who had become an “accidental entrepreneur” turned to Tammy for help in positioning herself successfully in a crowded marketplace. After six months with Tammy’s mentoring she achieved these mediation business results:

  • Her 4-year-old private practice became profitable for the first time.
  • Her client load increased from three to four cases per month to full-time and she could now rightfully call mediation her “day job.”

Case Example 2: Mediation Skill Mastery through Peer Supervision

An attorney with 100 hours of mediation training completed and 50 cases under his belt wanted access to top-notch advice and mentoring to improve his mediation skills and supplement what he could learn in trainings. He hired Tammy to provide confidential peer supervision of his cases, enabling him to phone Tammy to strategize about cases underway and review learning from completed cases. Tammy’s peer supervision yielded these results for the mediator:

  • Client satisfaction rates skyrocketed.
  • Word-of-mouth referrals increased substantially as client satisfaction increased.
  • Instead of choosing trainings willy-nilly, the mediator was able to target specific mediation trainings that would specifically address mediation skill improvements that would move him to mastery.

Case Example 3: Keeping Calm in the Face of Others’ Conflict

A mediator wanted to improve her ability to stay calm and balanced during high-conflict mediations, anticipating that she could become the primary mediator to whom attorneys and counselors in her city would refer such difficult cases. She sought out Tammy to work one-on-one with her and achieved these results for her work and her mediation business:

  • She identified the conditions most likely to throw her off balance and make her less able to assist her clients in the heat of the moment, then learned how to use Tammy’s Conflict Zen approach to better manage such moments.
  • She learned how to help her clients better manage high-conflict situations so they could negotiate better at the mediation table.
  • She was able to legitimately and successfully market herself as the go-to mediator for high-conflict divorces and family mediations, and created a new income stream for her mediation business.

To get a sense of Tammy’s mediator business and skill coaching, try these resources: