On Thursday the Association for Conflict Resolution is sponsoring a teleseminar led by Susanne Terry and me. We'll be discussing how to master our craft through better use of "self as instrument." Here's a description of the teleseminar: Beyond … [Read more]
conflict resolution articles
Freedom and peace of mind after conflict
I'm disillusioned with terms like “conflict management” and “conflict resolution,” though I continue to use them. I use them because I haven’t yet found an optimal replacement. When I’m in conflict, I’m not particularly interested in … [Read more]
The academy of advanced practitioners
I'm delighted to announce that I've become the very first conflict resolution professional accepted into the Association for Conflict Resolution's new Academy of Advanced Practitioners. The Academy is a new designation recognizing conflict … [Read more]
Seeing the equal human in front of you
People who act badly in conflict are not broken. In a culture where problem-solving and fixing are highly valued, I fear that we too often take aim at our fellow humans with the same orientation as we do a broken bicycle or an ineffective policy. We … [Read more]
Four conflict resolution workshops and tips in businessweek
Four quick announcements about upcoming conflict resolution workshops and an article in Businessweek: Calming the storm in Vermont If you were turned away from my February 12 workshop, Calming the Storm: De-Escalating High-Heat Encounters … [Read more]
Is it time to find a new filter for your conflict?
You can't change an ongoing state of conflict by viewing it repeatedly from the same perspective. You've got to find a new filter or two. Years ago, I bought a pair of sports sunglasses with swappable lenses for differing conditions. I didn’t … [Read more]
Musings on the mediator’s job
I've been working my way through research notes for my upcoming book and today came across these excerpts on the mediator's job from Winslade and Monk's 2000 classic, Narrative Mediation. If you're a mediator and you haven't read it, you ought to. … [Read more]
What webinar topics interest you?
I'm organizing webinars I'll offer in the coming months and would so appreciate a quick bit of feedback from you. Would you give me 1 minute to tell me what webinar topics interest you? … [Read more]
Conflict resolution workshops in California and Vermont
I'll be teaching two conflict resolution workshops in the next few weeks. I post all upcoming speaking engagements on my conflict resolution workshops and events page and will be adding a number of new February and March events soon. I'd so … [Read more]
Making mediation your day job: The manual
Calm down: How to de-escalate emotionally charged conflict
Keeping your cool in conflict