The art of inquiry: How to transform conflict with the right questions

Registration type	Sales end	Price
Earlybird	31 August 2012	$199*
Regular	11 October 2012	$249

French anthropologist Claude Lévi-Strauss once said, “The wise man doesn’t give the right answers, he poses the right questions.” Questions are some of the most powerful tools in your conflict resolution toolbox — if you know how to handle them well. Questions engage. They stimulate creativity, get problems unstuck, and transform negotiations. Handled poorly, questions can turn people off, close them down, and escalate conflict.

Savvy conflict resolvers and negotiators know how to achieve the former and avoid the latter. You can be one of them.

In this interactive, engaging conflict resolution training, you’ll learn:

• Which kinds of questions stall conflict and which kinds unlock it.
• How to ask the right question at the right time.
• How to ask tough questions with grace and calm.
• How to use questions effectively in both work and home situations.
• Where and how to best practice and hone your question-asking skills.

This workshop is for:

• Anyone who wants to strengthen their own conflict resolution skills for work or home.
• Managers, supervisors and HR professionals.
• Seasoned and novice mediators and conflict management coaches.

What’s included
Morning snacks, lunch, and learning materials are included in your registration fee.

Schedule
8:30 – Registration
9:00 – Morning sessions
12:00 – Lunch
12:45 – Afternoon session
3:00 – Workshop ends

There will be two 15-minute breaks during the day.

Registration
Enrollment is limited to ensure plenty of one-on-one learning time. Advance registration is required. Earlybird discount of $50 is available for all registrations completed before August 15. Confirmation of enrollment will be sent automatically by email upon registration completion; check your spam filter if you do not receive it.

Cancellations, substitutions, and refunds
Registrants who are unable to attend may arrange to send a substitute in their place. Please contact Tammy Lenski if you wish to request a substitution.

Cancellation must be made in writing. Registration fee is refundable, less a $50.00 administrative fee, for cancellations received up to two weeks prior to workshop date. No refunds are available if a cancellation is received within 14 days of the workshop date.

Continuing education
Continuing education credits are not available for this workshop. Come join us solely motivated by your desire to learn something new, practical, and inspiring!