Tammy offers in-person, teleseminar, and online conflict resolution training, speaking and teaching engagements throughout the year and across the United States. Please check back periodically, as this page is regularly updated, or subscribe to Tammy’s blog to learn automatically when new conflict resolution training and speaking gigs are scheduled.
April 11, Fayetteville, AR
The way of the master mediator: Finding your unique mediator voice and using it to improve the lives of clients
Master mediators don’t reach an advanced level in their craft simply by replicating what they learn in mediation trainings. They learn how to integrate their work with who and how they are, using their unique mediator voice to improve mediation outcomes and their clients’ condition. This workshop will explore why it’s important to move beyond a love affair with more and better techniques and how mediators can use who they are as the most powerful tool in their toolbox. Participants will learn how to identify their mediator voice, communicate it, and what aspects of their own mediator voice make their work unique.
April 12, Little Rock, AR
The art of inquiry: How to transform conflict with the right questions
Questions are some of the most powerful tools in your conflict resolution toolbox — if you know how to handle them well. Questions engage. They stimulate creativity, get problems unstuck, and transform negotiations. Handled poorly, questions can turn people off, close them down, and escalate conflict. Savvy conflict resolvers and negotiators know how to achieve the former and avoid the latter. You can be one of them.
April 24, Concord, NH
Calming the storm: De-escalating high-heat encounters
When emotions run hot at work or home you need simple, reliable approaches for cooling them down and getting back on track. Participants will learn the secrets mediators know for de-escalating anger and frustration, what people really need during such high-heat moments, and common mistakes that actually escalate distress inadvertently.
May-June, 2013, Online
Organizational conflict management
Conflict in organizations, as anywhere, can be a stimulus for creativity, better decisions, and stronger relationships. Poorly managed, conflict can also be a source of productivity loss, lower morale and job performance, higher attrition and healthcare costs, grievances, and litigation. This online graduate course for Lipscomb University’s Institute for Conflict Management examines the intrapersonal, interpersonal, and organizational factors that influence both the beneficial and the destructive elements of conflict, the role of organizational climate and culture on conflict, and the ways that conflict interveners can be agents of healthy conflict engagement in the workplace.
June 7, Nashua, NH
Calming the storm: De-escalating high-heat encounters
When emotions run hot at work or home you need simple, reliable approaches for cooling them down and getting back on track. Come learn the secrets mediators know for de-escalating anger and frustration, what people really need during such high-heat moments, and common mistakes that actually escalate distress inadvertently. This workshop is a session at the New England Women’s Leadership Summit.
December 4, Telesminar
Coaching the conflict pivot: Three steps to help free clients from conflict
A pivot is a change of direction and, therefore, focus. Since most people stuck in states of conflict and tension focus attention in ways that get them stuck and cause the conflict to gnaw at them, freedom from a conflict means pivoting in three key ways. This ACR teleseminar, based on a framework developed and used with clients over the past decade, will teach conflict management coaches how to guide their clients through three essential conflict pivots.
Recent speaking engagements
National teleseminar
Tools beyond technique: Exploring our inner landscape and using self as instrument
There’s a saying in the training of therapists: “Technique is what you use until the therapist arrives.” Just as good therapy cannot be reduced to technique, the best conflict resolution work has its source not in technique, but in the integration of the practitioner’s identity. This teleseminar for Association for Conflict Resolution members will explore why it’s important to move beyond a love affair with more and better techniques, how to truly show up for our clients, how to increase awareness of our way of being at the table, and how to use who we are as the most powerful tool in our toolbox.
Brattleboro, VT
Calming the storm: De-escalating high-heat encounters
When emotions run hot at work or home you need simple, reliable approaches for cooling them down and getting back on track. Come learn the secrets mediators know for de-escalating anger and frustration, what people really need during such high-heat moments, and common mistakes that actually escalate distress inadvertently. This workshop is part of the MIX (Management Ideas Exchange) series from Marlboro Grad School.
Petaluma, CA
The naked mediator: Our strengths, our frailties, and what they reveal about us
We finish some mediations flying high with exhilaration and others gnawed upon by self-doubt. We experience similar highs and lows when coaching, training, teaching, and in the other ways we bring our conflict resolution work to life. And we engage our own conflicts along a similar continuum: Some leave us feeling confident that we can indeed “walk the talk” and some leave us feeling shame for the way we reacted. What do these experiences reveal about us and what can we learn from them that helps keep us centered while bearing witness to others’ pain? This workshop is an exploration of our inner landscapes — what nourishes us, what drains us, what humbles us, and why. This session is part of the Association for Conflict Resolution’s Spirituality Section Annual Retreat.
Concord, NH
Difficult conversations at work: Transforming conflict into collaboration
Every workplace experiences internal conflict. Every working relationship experiences periods of unrest. Skillfully managed, discord can become a catalyst to personal, professional, and organizational growth, stronger relationships, and better decisions. This session will introduce you to a simple, straightforward framework for turning conflict and other difficult conversations into better decisions, team alignment, and healthy interpersonal dynamics.
Concord, NH
Negotiation essentials: Powerful negotiation habits for your career
Negotiate successfully at work and you’ll not only strengthen your professional relationships, but also tap your power for its best use. This workshop will help you fine-tune your persuasive voice and adopt highly effective conflict and negotiating habits for work (and home). You’ll leave the session knowing how to negotiate powerfully without leaving debris in your wake, how to negotiate “up” in the organization without putting your job at risk, simple everyday habits for increasing your persuasiveness, and how to keep your balance in difficult moments so you can access your good skills.
National teleseminar
Getting conflict unstuck: Using the power of story to transform conflict in personal and professional relationships (part 3 of 3)
You story is one story of the conflict, but it is not the story of the conflict. And perhaps the most important aspect of your story is this: As with any story, it can be rewritten. This is the last in a 3-part Association for Conflict Resolution teleseminar series introducing Tammy Lenski’s 3-part framework, developed over a period of a decade, for transforming conflict stories that transform instead of stagnate conflict.
Peterborough, NH
The art of inquiry: How to transform conflict with the right questions
Questions are some of the most powerful tools in your conflict resolution toolbox — if you know how to handle them well. Questions engage. They stimulate creativity, get problems unstuck, and transform negotiations. Handled poorly, questions can turn people off, close them down, and escalate conflict. Savvy conflict resolvers and negotiators know how to achieve the former and avoid the latter. You can be one of them.
New York, NY
Negotiation and conflict resolution for medical case managers
Successfully navigating conflict and workplace negotiations in the hospital setting influences both patient care and administrative efficiency. This multi-day conflict resolution and negotiation training for hospital case managers will help participants increase their persuasiveness, reduce stress, contribute to more efficient shared governance and problem solving in critical care teams, and strengthen cross-disciplinary working relationships.
New Orleans, LA
Getting interpersonal conflict unstuck
Conflict is a story. It’s a story we tell ourselves about what happened, how it happened, and why it happened. It’s a story we tell others as a way to seek comfort, validation, or understanding. Such socially constructed narratives strongly influence how conflict unfolds and contribute to “stuck” conflict in personal and professional relationships. But as with any story, a conflict narrative can be rewritten. [This is a pre-conference workshop for the Association for Conflict Resolution's annual convention.]
Making mediation your day job: The manual 
Calm down: How to de-escalate emotionally charged conflict 
Keeping your cool in conflict