Chris Bailey, in his terrific blog Bailey WorkPlay, just put up a crisp, worthwhile post, Strategies for Facilitating Emotionally Charged Meetings.
Chris reminds us, “…my own best work comes when I stay curious, unattached, and authentic. It’s beneficial to acknowledge and feel the emotional power of the room as long as I stay focused on the objectives.”

Conflict Zen® by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConfictZen.Lenski.com.