Stay calm in conflict

peace of mind

Would you like to stay calm and be more verbally nimble during negotiation and conflict? During tense moments, would you like better access to the good skills you’ve already got?

You can. With the right approach and guidance, you can learn to stay calm and collected in even the most difficult conversations. You can learn how to stay in a balanced state (or get back to it) so that you can advocate and communicate in ways that revitalize your business and personal relationships, influence your organization, and advance your career.

My methods are simple, straightforward, and proven from two decades of helping people from all walks of life learn how to stay calm in the storm. I’ve taught executives how to fine-tune their persuasive voice, managers how to communicate so they’ll be better heard, and spouses how to adjust the way they handle conflict at home.

If this is your first visit to, these are three things I most want you to know about staying calm in conflict:

  • If you’re not consistently at your best in the face of conflict, you can get better at it. I did and I’ve helped thousands of others. Whether you’re a conflict weenie, a conflict junkie, or somewhere in between, you can stay calm and effective in even the most difficult conversations.
  • It is possible to keep your balance even when the other person is provoking, criticizing, and judging you. There are a few straightforward things you can learn that have tremendous power to help you keep your feet under you.
  • Staying calm isn’t just about keeping your temper. It’s about confronting difficult problems with grace. It’s about accessing the good skills you already have when you need them most. It’s about feeling confident as you enter tough negotiations.

What next?

I invite you to do a few things while you’re here so that you can get a taste for how I work and ways I help my clients succeed:

  1. Subscribe to my conflict resolution blog, Conflict Zen. I’ve been writing the blog for 13 years and have thousands of readers worldwide.
  2. Learn more about how I’ve helped clients stay calm in conflict through my conflict coaching and conflict resolution training
  3. Check out some of the articles I’ve written about staying calm in conflict: Is your inner lizard getting you into conflict? | The pain of anticipating pain | Venting anger: A good habit to break