Starting conflict resolution: Big or small issues first?

beginnings

Is it better to start with the biggest issues, then work out the ancillary or other smaller issues? Or will you be better off sorting out a bunch of smaller issues before taking on the big one? Yes. The upside of starting with the biggest issue in conflict resolution is that ancillary issues may no longer matter once the main issue is resolved, or they'll seem easier to sort out. The downside is that the big issue is often the most difficult and starting there could lead to early … [Read more...]

The leader’s guide to conflict pivots

ripples in the water

If you're a leader or manager, then part of your job is to help your people handle conflict optimally and resolve team conflict effectively. In some research I conducted a while back, leaders and managers said that they spent up to 40% of their time resolving conflict in workplace teams or helping specific team members with their conflict behaviors. Imagine what your job would be like--and how your organization would benefit--if you could put even half that amount of time toward other important … [Read more...]

The mediator’s guide to conflict pivots

sunlight through the trees

The Conflict Pivot isn't only for people who want to resolve their own conflicts. It's for mediators and other conflict resolution professionals like you and me, too--people who help people resolve their conflicts. I've been using the book's principles and approaches in my mediations and consulting for years now and it's changed the way I work. Here are the ways conflict pivots can help you in the mediation room and leave you with more satisfied mediation clients: Help clients bring their … [Read more...]

How conflict resolution is like oak trees, saplings, and acorns

acorn

When a conflict has been going on for a while, other ancillary conflicts tend to sprout around it. And sometimes those ancillary conflicts will linger even once the central conflict is resolved. It is the nature of conflict and here's what to do about it. Ed Catmull, President of Pixar and Disney Animation, puts it this way: "There is the problem you know you are trying to solve--think of that as an oak tree--and then there are all the other problems--think of these as saplings--that sprouted … [Read more...]

Congratulations to the prize drawing winners

balloons

A big congratulations to the four winners in my book launch prize drawing and a big thanks to all of you who bought my book and sent in your receipt to enter the drawing. I'm so grateful each and every one of you bought The Conflict Pivot. The Grand Prize went to Cecilia Lenagh. She won access to an upcoming 4-session group conflict coaching program + 1-hour private session with me. 1st prize went to Peter Clark. He won a 1-hour private telephone (or skype) coaching session with me. 2nd … [Read more...]

“Can” vs “how can” we resolve this?

butterfly

What a difference a single word makes. When we're in conflict, our own egos and the level of hope (or hopelessness) we feel can become obstacles to finding resolution. Sometimes, a simple reframing of a key question can help us overcome these obstacles. I was reminded of this while listening to a public radio interview of Harvard psychologist Ellen Langer, who pointed out that "can" and "how can" are vastly different from one another. She said, "When you ask yourself how do you do … [Read more...]

The secret to dealing with haters online (and off)

peace of mind

The time-tested strategy for dealing with haters online is both right on the money and a battle of epic willpower proportions to carry off: PDFTT. Please Don't Feed the Trolls. Don't respond to them. Walk away from your keyboard. Put your phone in your pocket. Don't take the bait. The trouble with this advice is that your hands are already shaking with anger by the time you're trying to control the urge to put the troll in his place. You're already emotionally hijacked by what he wrote by the … [Read more...]

A quick favor, please?

I'm writing to request your help in spreading the word about my newest book, The Conflict Pivot. I've made it super easy to do and there's something for you in return: The chance to win one of five prizes in addition to the main prize drawing. Just take any (or all!) of the actions below and you'll be entered. The more actions you take, the more drawing entries you get. There's one action you can even take daily to accrue more entries and increase your chances of winning. Just click on an … [Read more...]

Kindle edition of the conflict pivot

My newest conflict resolution book, The Conflict Pivot, is now available for the Kindle! Here are the formats and sources presently available and the anticipated publication dates of others in the pipeline. Don't forget to send in your receipt to enter The Conflict Pivot launch prize drawing! United States: Amazon.com kindle edition United States: Amazon.com print edition United States: Barnes & Noble print edition Canada: Amazon.ca kindle edition Europe: Amazon Europe print and … [Read more...]

Our past but not our future

Our Past But Not Our Future by Robert Fogarty

Roseann Sdoia is a survivor of the Boston Marathon bombing. That's her, in the center of the above photo, surrounded by supporters. What you can see in the photo is her powerful message for us. What you can't see is her prosthetic leg. When you realize she lost her leg in the bombing, her message resonates with greater credibility, greater clarity, and even greater power. Our past but not our future. We can choose. My gratitude to photographer Robert X. Fogarty and his Dear World: … [Read more...]

The truth is a rabbit in a bramble patch

briars

"The truth is a rabbit in a bramble patch. And you can’t lay your hand on it. All you do is circle around and point, and say, ‘It’s in there somewhere.’” I love this comment from Pete Seeger, relaying a simile his father often used. Because for all the times I've said that arguing about the truth during conflict is a waste of time, for all the times I've mentioned that your perspective and the truth are not the same, and for all the times I've written about the ways we create our own truths … [Read more...]

A conflict pivot prize drawing for you

I want my new book, The Conflict Pivot: Turning Conflict into Peace of Mind, to reach a lot of people and make a difference in a lot of lives. Ten years of working on a book will do that to a person. So, it means a lot to me when you buy a copy of the book -- or several copies for your friends, family, colleagues, or clients. It means so much to me that I've lined up a whole series of thank you gifts from me to you and I'm going to give them away to four lucky winners on July 11. The … [Read more...]

The conflict pivot is here

This blog post has been ten years in the making. That's how long I've been developing and fine-tuning conflict pivots, then working on the book. I'm here to tell you The Conflict Pivot went live on Amazon yesterday. My virtual book tour begins today, complete with gifts and prizes...read on for details. Editions The print edition of The Conflict Pivot is now available on Amazon and Amazon Europe. The Kindle version will be available at the end of June. Print editions will be available … [Read more...]

The conflict pivot: Official book trailer

The Conflict Pivot will be out soon. So the time seemed right to share the official book trailer, which has been in the works for a few of months. I hope you'll take a look and share it far and wide. I'm so very grateful to the smart, talented folks at Goodlookin' (you may have seen their work for Microsoft, Nordstrom and the flickr app) for creating the trailer. And a big thanks and hug to my nephew, director Matt Lenski (can't resist mentioning his 2005 MTV Video Music Award, his Sears … [Read more...]

A conflict coaching teleseminar

On Thursday I'll be teaching a conflict coaching teleseminar for the Association for Conflict Resolution. Here is what's on tap: What: Coaching the Conflict Pivot: Three Steps to Help Free Clients from Conflict When: Thursday, June 5, 1-2pm EDT For whom: The Workplace Section members and my invited guests (that's you!) Continuing education credits? Yes, for ACR Advanced Practitioners How to attend: I've gotten permission for you to be my invited guest Description: A pivot is a change … [Read more...]