Resolving conflict and other complex problems demands that we push beyond the familiar options and explore new territory. But leaving the familiar behind is uncomfortable and sometimes unpleasant. Even so, staying in the “groan zone” and doing the important work there leads to better results.
The conflict zen blog
One of my summer 2016 projects is sorting past articles by conflict resolution skill. I’ve just completed the next on the list: Dealing with difficult behaviors. With a single click you can now find my past articles focused on dealing with difficult behaviors during conflict, including posts like these: Want to influence behavior? Stop telling […]
For decades, non-verbal communication has been lauded as an important part of establishing connection and understanding with others. Now a new study suggests non-verbals aren’t as key as we think.
When I wanted to curb my habit of interrupting my husband, I turned to an old rubber band trick for practicing the replacement behavior enough to make it stick. Here are the simple instructions and some uses.
How to deal with difficult people? It’s one of the most frequent questions I’m asked in my workshops, by subscribers, friends, and my grad students. Here’s my strategy for dealing with difficult people and why it so consistently works.
One of my summer projects is to compile past articles into frequently requested micro-topics so that you can find them more easily on Lenski.com. First up: Listening.
A dispute is not the same as a conflict. Mediation is different from facilitation. I’ve had repeated requests for the language I use to describe and define common conflict resolution terms like these, so here’s the language I use and a PDF download suitable for printing.
The brain’s working memory appears to be very limited and conflict places a lot of demand on that already-restricted capacity. But there are ways to reduce cognitive load during conflict resolution and free up the working memory needed for concentration, reasoning and good decision making.
What does it mean to hold the space for someone who’s trying to get somewhere different in a conflict? And how do we hold that space, whether we’re a friend trying to help, a manager trying to intervene, or a mediator trying to find a path to resolution?
Whakawhanaungatanga is a Māori process for establishing relationships and connection. I explore whakawhanaungatanga with New Zealanders Hilary Unwin and Pereri Hathaway in this audio interview.