“When I tell people I write about leadership, strategy and performance and have published over 150 articles on my website, they go, ‘Wow!’ When I tell them I blog, they look for someone less weird to talk with.” – Kent Blumberg
(A tip of the hat to Liz Strauss)

Making mediation your day job: The manual
Calm down: How to de-escalate emotionally charged conflict
Keeping your cool in conflict
Kent, that's because it sums up so well the difference between an idea that's framed for the listener's point of view and one that's framed from the speaker's orientation! It's a gem…and thanks for it.
Tammy
Dr. Tammy,
Thanks for the link. Amazing how far this little quote has traveled.
Kent