simply better ways to negotiate and resolve conflict

Mediation marketing quote of the month, march 2008

“Customers must recognize that you stand for something.”

— Howard Schultz, Starbucks

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Thanks to these readers for getting the conversation started...

  1. Tammy,
    I just finished your book at 11:20 am on Tuesday March 4, 2008 and I would like to say Thank You.
    Questions that I have been having with myself but never took the time to really sit and think about them or write down answers, I did with your book. I will be going back over and looking over all my answers and develope where I will be going from here. I will be thinking of myself as a mediative influence, which is really how I see myself.
    Again Thank you for sharing your knowledge.
    Kathleen Warszycki

  2. Kathleen, thanks so much for taking the time to let me know how the book was helpful…that pretty much makes my day! I hope our paths will meet in person sometime.

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