Policies and disclosures

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Lenski.com is a property of Myriaccord LLC, Peterborough, New Hampshire. Myriaccord LLC is Tammy Lenski’s conflict resolution firm.

Included on this page are:

  • Cancellation and refund policy
  • Privacy policy
  • Disclosure statement
  • Membership terms of service

Cancellation and refund policy

First and foremost, we want you to be fully satisfied with your purchase. If you have any questions, concerns, or problems, please contact us and we’ll try to set things right for you.

In the event, however, that you decide your purchase wasn’t a good decision for you, we have the following refund policy:

  • For digital products: Within 30 days of purchase Myriaccord LLC will refund the full price you paid upon request. Use our contact form to request the refund. No refunds are available after more than 30 days following purchase.
  • For public events: As noted on the event registration page, registrants who are unable to attend may arrange to send a substitute in their place. Please contact us if you wish to request a substitution. Cancellation must be made in writing. Your registration fee is refundable, less a $50.00 administrative fee, for cancellations received up to two weeks prior to workshop date. No refunds are available if a cancellation is received within 14 days of the workshop date. Please note that this policy applies only to those events organized and delivered solely by Myriaccord LLC. For events at which Tammy Lenski speaking or teaching but which are offered by another organization, that organization’s refund policy will apply.
  • For coaching packages: Please refer to the terms listed on the coaching package purchase pages.

Privacy policy

Myriaccord LLC isn’t in the information trading business and we take your privacy seriously.

When you purchase Myriaccord LLC products and services or register for email newsletters and distribution lists, you provide information needed to complete those transactions. We use the information you provide to conduct business activities and provide customer service, and we do not sell or trade your information.

When you contact Myriaccord LLC via email, we may retain your email address as well as the content of your message. When you post a comment on a discussion forum or in response to a blog post, we will retain the content of your communication and display the username connected to it.

Disclosure statement

Honesty and integrity matter in business relationships. This Disclosure Statement is intended to provide you with open and honest information about the content provided and the services and products recommended by Myriaccord LLC.

The views and opinions expressed are purely Myriaccord LLC’s own because we value the trust established by honest commentary. We attempt to provide accurate information and any claim, statistic, quote, or other representation about a product or service should be verified by you directly with the manufacturer, provider, or party in question.

Myriaccord LLC may be an affiliate for some products or services that we recommend. Affiliates receive a small percentage from any sale generated as a result of a link placed by the affiliate. We don’t promote a product or service we do not believe in when recommended.

All links to Amazon.com are affiliate links. From time to time authors submit copies of their work for our review and merchants provide temporary access to their sites or products for the purposes of review. We disclose these circumstances to readers when they occur.

Myriaccord LLC does not accept sponsored posts or links for this reason.

Membership terms of service

Myriaccord LLC (“Myriaccord”) operates a membership platform (“Service”) that is subject to these Terms of Service (“TOS”), which may be modified from time to time.

Description of the Service

The Service provides users with access to resources and information about conflict, conflict resolution, negotiation, mediation, and communication. The Service may include certain communications from Myriaccord, including but not limited to administrative messages, announcements, and newsletters, and that these communications are considered part of your membership. Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including but not limited to the release of new features, functions, and resources, shall be subject to the TOS.

Acceptance of terms

By visiting and using information from the Service, you agree to be bound by all of the terms and conditions of this TOS Policy. If you do not agree to these TOS, do not use the Service.

Your obligations

In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Myriaccord has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Myriaccord has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

Registration Data and certain other information about you is subject to our Privacy Policy and through your use of the Service you consent to the collection and use of the information set forth therein.

You are responsible for maintaining the confidentiality of any password and account information associated with using the Service and are fully responsible for any and all activities that occur under your password or account. You agree to notify Myriaccord immediately of any unauthorized use of your password or account or any other breach of security.

User conduct

The Service is intended to be a resource and gathering place for sharing ideas related to effective conflict resolution. Myriaccord does not take responsibility for comments by visitors and members (“Users”), nor do we endorse the ideas, suggestions, opinions, comments and observations, any text, data, photographs, video, music, sound, chat, messages, files or other material provided by Users.

You understand that by using the Service, you may be exposed to content that is offensive, indecent, or objectionable. Under no circumstances will Myriaccord be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service. Myriaccord makes no guarantee regarding the reliability, accuracy or quality of any content. You acknowledge that you will evaluate and bear any risks related to your use.

Myriaccord does not claim any ownership rights in content posted by Users. By submitting comment, discussion forum or other posted content, you are representing that you are the creator of the material you submit or have full authorization to distribute it. After posting content, you continue to retain any ownership rights in such content, and you continue to have the right to use your content in any way you choose.

You may not use the Service to advertise, market or explicitly promote your own services to other users of the Service and understand that doing so may result in the revocation of your privilege to use the Service.

If you choose to post content on the Service, we require that you adhere to generally accepted rules of etiquette and standards of behavior and that your use of the Service reflects your respect for the legal rights of readers connected with the Service. Comments left on the Service must be made using your real name and legitimate email address that you own. You acknowledge that Myriaccord may or may not pre-screen content, and that Myriaccord and its designees shall have the right (but not the obligation) in our sole discretion to pre-screen, refuse, move or remove any User content from the Service, with or without notice.

Myriaccord may choose, at our own discretion and without notice, to remove content of any kind posted by Users that is not in the spirit of effective conflict resolution (including political diatribes).

Proprietary rights

The Service is the product of countless hours of professional experience combined with many hours of writing and recording. You acknowledge that content provided to you by the Service is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. Myriaccord is sole owner of the Service and of all individual content in the Service unless explicitly stated otherwise, and you agree not to modify, rent, lease, sell, distribute, or create derivative works based on the Service, in whole or in part.

When so specified only, you are authorized to download one copy of the material from the Service on one computer for your personal, non-commercial use only and you may not in so doing remove or amend any trademark, copyright or other proprietary notice. If you wish to obtain use permissions beyond those described above, contact Myriaccord.

No resale

Myriaccord grants you a limited license to access and make personal use of this Service. You agree not to share, reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purposes, any portion of the Service (including your membership ID), use of the Service, or access to the Service by any person other than yourself. Any unauthorized use terminates the permission or license granted by Myriaccord.

Reliance on medical, legal, financial, investment and other information

The Service exists for the purpose of sharing insight, knowledge and experience via resources that are entertaining and educational. Please use your common sense and do not rely on any of the material found at the sites for your specific legal, financial, educational, medical or mental health needs. No information contained here should replace the advice and guidance of a qualified professional with whom you have an established relationship.

Other parties and websites

From time to time, we may make available to you certain services offered by third parties or pages of the the sites may include links to other parties’ websites. Those third party services and sites are not governed by Myriaccord LLC’s TOS. Myriaccord does not review all content on these external sites and is not responsible for the quality of information provided by them.

Modifications to service

Myriaccord reserves the right at any time and from time to time to modify, suspend or discontinue, temporarily or permanently, the Service or any part thereof, with or without notice. You agree that Myriaccord shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service for any reason.

Use and storage

You acknowledge that Myriaccord may establish general practices and limits concerning use of the Service, including without limitation the maximum number of days that uploaded content will be retained by the Service, the maximum disk space that will be allotted on Myriaccord’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Service in a given period of time. You agree that Myriaccord has no responsibility or liability for the deletion or failure to store any messages and other communications or other content maintained or transmitted by the Service. You also acknowledge that Myriaccord reserves the right to log off and/or remove accounts that are inactive for an extended period of time.

Disputes

You are solely responsible for your interactions with other readers on the Service. Myriaccord reserves the right, but has no obligation, to monitor or take action regarding disputes between Users. In the event of disputes, Myriaccord LLC may in its sole discretion take such action as it deems appropriate, including but not limited to suspending or terminating your account or your ability to access the blog, and removing any User content.

Indemnity

You agree to indemnify and hold Myriaccord and its subsidiaries, affiliate, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post, transmit or otherwise make available through the Service; your violation of the TOS, or your violation of the rights of another.

Termination

Myriaccord may, under certain circumstances and without prior notice, immediately terminate your access to the Service. Cause for such termination shall include, but not be limited to: (a) breaches or violations of the TOS or other incorporated agreements or guidelines; (b) requests by law enforcement or other government agencies; (c) a request by you (self-initiated account deletions); (d) discontinuance or material modification to the blog (or any part thereof); (e) unexpected technical or security issues or problems; (f) extended periods of inactivity; (g) engagement by you in fraudulent or illegal activities; and/or (h) nonpayment of any fees owed by you in connection with the blog or any other Myriaccord products or services. Termination of your access may include: (a) deletion of comments and all related information, files and materials, and (b) barring of further use of the Service. Further, you agree that all terminations for cause shall be made in Myriaccord’s sole discretion and that Myriaccord shall not be liable to you or any third party for any termination of any associated email address or access to the Service.

Disclaimer of warranties

You expressly understand and agree that your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis. Myriaccord and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Myriaccord and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (1) the Service or any other Myriaccord services will meet your requirements; (2) the Service will be uninterrupted, timely, secure or error-free; (3) the results that may be obtained from the use of the Service will be accurate or reliable; (4) the quality of any products, services, information or other material purchased or obtained by you through the Service will meet your expectations; (5) new courses or materials will be available at all or on any particular timeline; and (6) any errors in the software will be corrected. Any material downloaded or otherwise obtained through the use of the blog is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from Myriaccord or through or from the Service shall create any warranty not expressly stated in the TOS.

Myriaccord assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any User communications or personalization settings. You are responsible for obtaining access to the Service, and are solely responsible for any third-party fees, such as Internet service provider or airtime charges, associated with that access. You must also provide and are responsible for all equipment necessary to access the Service.

Interstate and international communication

When you register for membership or post a comment on the Service, you acknowledge that you will be sending data transmissions through Myriaccord computer networks located in the United States and, in some instances, portions of which may be located abroad. You further acknowledge that even communications that may seem to be be intrastate in nature can result in interstate transmission regardless of where you or we are physically located at the time of transmission.

Limitation of liability

You expressly understand and agree that Myriaccord and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Myriaccord has been advised of the possibility of such damages), resulting from: (1) the use or the inability to use the Service; (2) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (3) unauthorized access to or alteration of your transmissions or data; (4) statements or conduct of any third party on the Service; or (5) any other matter relating to the Service.

Exclusions and limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of liability may not apply to you.

No waiver

Myriaccord’s failure to exercise or enforce any right or provision of these TOS shall not operate as a waiver of such right or provision. This means that Myriaccord may at any time choose to take an action that it is permitted or legally entitled to take, even if Myriaccord has not taken such an action in the past, in the same or a similar situation.

Enforcement

Myriaccord will take reasonable measures at our sole discretion to address activity not in accordance with this TOS or which we have good faith reason to believe may protect the safety of anyone or in instances where such disclosure is required by law. Such measures may include notification of and cooperation with law enforcement authorities.

Choice of law and forum

The TOS and the relationship between you and Myriaccord LLC shall be governed by the laws of the State of New Hampshire without regard to any principles of conflicts of law. You and Myriaccord agree to submit to the personal and exclusive jurisdiction of the courts sitting in and for the county of Hillsborough, New Hampshire.

Entire agreement

The TOS constitutes the entire agreement between you and Myriaccord and governs your use of the Service, superseding any prior agreements between you and Myriaccord with respect to the Service, with the exception of the Privacy Policy and the Cancellation and Refund Policy, both of which are addressed separately.

The Terms of Service Policy may be updated from time to time, without notice. Check this page occasionally for changes.

Please report any violations of the TOS to admin@lenski.com.

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